Benign
Mali
Burkina Faso
Niger
Guinea
Central African Republic
Delivery and Returns
Overview of delivery options
Discover the different delivery options available to receive your order quickly and easily: from standard mode to express mode, including delivery to a relay point or home delivery by appointment, we offer you a wide range of choices to best meet your needs.
1. Order the Product and Specify the Delivery Method
2. You Will Receive an Order Confirmation Message
3. Wait for Your Order to Arrive
4. Pick up Your Order at The Checkout Area
Small package
| Standard delivery Get it in 3-5 working days | |
|---|---|
| Orders over $100: All day delivery. Order anytime: | FREE |
| Orders under $100: All day delivery. Order anytime: | $5 |
| Weekday time slot from 12noon - 5pm. Order by 9pm. | $10 |
| Next day delivery Get it next day, 7 days a week | |
|---|---|
| All day delivery. Order by 9pm. | $5 |
| Weekday time slot from 12noon - 5pm. Order by 9pm. | $10 |
What do we mean by “small”? Just about everything under the sun except major kitchen and laundry appliances and televisions larger than 43 inches.
Large package
| Standard delivery Get it in 2 working days | |
|---|---|
| All day delivery from 7am - 8pm. Order anytime: | From $20 |
| Choose a time slot 7am - 11am, 9am - 1pm, 11am - 3pm, 1pm - 5pm. Order anytime: | From $35 |
| Next day delivery it next day on weekends | |
|---|---|
| All day delivery from 7am - 8pm. Order by 7pm: | From $30 |
| Choose a time slot 7am - 11am, 9am - 1pm, 11am - 3pm, 1pm - 5pm. Order by 7pm: | From $45 |
Big items. Household appliances such as dishwashers, washing machines, tumble dryers, refrigerators, freezers, ovens and televisions over 43″.
Exchange or return of products
You wish to return a product purchased in store, go directly to the Service Area of your store.
At CHAPCHAP you have the right to change your mind for 07 days after the date of purchase of your product 😉
You have plenty of time to change your mind.
Exchange or refund of an unopened product:
- Devices and accessories whose packaging has not been opened, unsealed CDs, DVDs and software and books may be subject to a refund. The product must be accompanied by the receipt or invoice and returned in its original and complete condition (packaging, accessories, instructions, etc.)
This commitment applies to purchases of new products made in CHAPCHAP stores in Benin and in Franchisee stores. Purchases made on CHAPCHAP.pro and purchases made in CHAPCHAP stores or spaces located in train stations, airports and service stations are not affected.
Return of an opened product under conditions:
Devices whose packaging has been opened will be subject to a conditional refund or a conditional exchange for equivalent equipment that better meets your wishes.
The following products will not be exchanged or refunded: CDs, DVDs, Blu-rays, unsealed game and software media, household appliances or kitchen utensils and hygiene accessories that have been used (e.g. in-ear headphones, beauty products and care, etc.), dematerialized media (downloads, etc.), products linked to a subscription (telephones, etc.), single component of a sales lot, consumables, services and gift boxes, incomplete products (manuals, accessories, etc.), products sold in condition, soiled or damaged products, products without proof of purchase. See CHAPCHAP commitments in store.
Frequently Asked Questions (FAQs)
Delivery
All items sold on CHAPCHAP Africa are available in stock and ready to ship. We ship your package within a maximum of 0 to 2 working days after receipt of your order.
Whatever your delivery method, you will be able to follow the status of your order in your customer area or on the page Track my order.
Once your order has been validated, you can contact our customer service by telephone or e-mail to request the modification of one or more items or change the delivery address of your order, provided that it has not yet been prepared. In addition, if you have chosen CHAPCHAP Xpress as your delivery method, it is possible to request a change to your delivery address, but only before the order has been shipped.
After placing your order on our site, you will receive an email containing the delivery address you provided. If you are absent during delivery, the carrier will leave a calling card telling you where to collect your package.
If you are absent during delivery, a delivery notice will be left in your mailbox indicating the postal contact point where you can collect your package. You will have a period of 10 calendar days to collect it, starting from the day after the day you submit the notice of passage. If the deadline is missed for reasons that are your responsibility, you will need to contact our customer service to find a solution.
Delivery of bulky products can be done via our Premium Delivery service. To ensure everyone's safety, it is recommended to ventilate the delivery room before the delivery person arrives, to maintain a distance of 2 meters and to facilitate access to the delivery room. The delivery person will take care of the delivery by recording all the information on his PDA, thus avoiding any direct contact. Our delivery people are trained in barrier gestures and have masks and hydroalcoholic gel to guarantee your safety. Please note that curtain rods cannot be delivered to the door. This delivery method is only available in France and the cost depends on the delivery location and the products ordered.
Shipping costs which are calculated based on the weight of the package and the delivery area
Back
For all returns, the procedure below must be fully respected:
For any non-bulky item order, you can declare your return and generate your label through our returns portal: https://staging.studio26.africa/chapchap-africa/returns
For any order of bulky and furniture items, in accordance with the code provided for by the Consumer Code, return costs are the responsibility of the customer. To do this, we invite you to contact our after-sales service by telephone on 229 94 43 23 43 or by email on eshop@chapchap.pro to declare your return.
Items must be returned within 14 days, in their original packaging, with their label and any accessories, in perfect resalable condition. They must therefore neither have been washed, nor damaged, nor transformed. You must attach to your package the return slip to complete and print in your Customer Area / My Orders. The refund will be made within a maximum of 14 working days after receipt of the return by bank credit or Mobile Money account. If these conditions are not respected, the chapchap.pro site reserves the right not to accept your return.
These conditions are only valid for people who have purchased on the chapchap.pro website.
If you have purchased a product on CHAPCHAP.pro and you notice a defect despite all the quality controls carried out, we invite you to follow the following procedure:
Send an e-mail to customer service, mentioning the order number in the subject of the e-mail, accompanied by photos of the product with the visible defect, a photo of the label on the packaging and your choice between a exchange or refund.
Our customer service will respond to you within 5 working days of receiving your email.
If you need to return the defective item, please follow the returns procedure and provide the reason for return. If the defect is proven on our part, we will reimburse the cost of returning and resending the item. At CHAPCHAP.pro, we attach great importance to the quality of our products and we will do everything possible to quickly resolve any problem you may encounter.
CHAPCHAP Africa, the choice of quality at the right price.
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CHAPCHAP Africa offers daily discounts and promotions without forgetting regular sales and clearance sales. There's something for everyone: there's something for everyone... With CHAPCHAP Africa, save money, live better. CHAPCHAP Africa makes your life easier and cheaper on all everyday products, but also on high-tech equipment, household appliances and decoration.
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With CHAPCHAP Africa, benefit from incredible discounts, the best value for money and enjoy high-quality service, which is based on integrated logistics. CHAPCHAP Africa is the guarantee of reliable, fast and secure delivery.
A wide range of services.
With CHAPCHAP Africa, also benefit from an offer of reconditioned and used products, repair, resale and donation services, as well as our “made in Benin” space.
Everyday products, high-tech, household appliances, decoration, food, toys, childcare, sport, hygiene and beauty, cars and motorcycles, the good deals are on CHAPCHAP Africa.
Do not hesitate to consult the opinions or questions of Internet users, to browse our guides and tutorials, or our Live Shopping videos to make sure you make the right choice!
CHAPCHAP Africa also offers you many services such as booking inexpensive stays and trips including plane tickets as well as hotel and room rentals.
